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Frequently Asked Questions
This section contains the list of most frequently asked questions. This list is constantly updated. Here's the list of most common questions we've heard so far:
- I would like to become a distributor of Elstar Products what do I need to do?
- What do I do if the purchased item breaks?
- What if I've tried to get in touch with Elstar Products rep and didn't get any reply?
- What if the product I need is not available on the web site?
- Are the products covered in transit?
- Is there a discount if more than one product is purchased?
- How long is the warranty on the products?
- Can I purchase item as a gift for a friend or relative and organise its delivery?
- Warranty for my item has expired, can I still obtain parts and service?
- Can I extend the warranty for my scooter?
Q: I would like to become a dealer/distributor of Elstar Products what do I need to do?
A: Please email Vadim who is our business development manager. Depending on the location we will have some one with you within 48 hours. Please email us at development@elstars.com.au for our immediate attention.
Q: What do I do if the purchased item breaks?
A: Contact Elstar Products immediately. There are three ways you can get in touch with us: email, phone and direct mail. Details can be obtained in contact section.
Q: What if I've tried to get in touch with Elstar Products rep and didn't get a reply?
A: Please email us at development@elstars.com.au this email gets checked up to the hour and we reply within 24hours.
Q: What if the product I need is not available on the web site?
A: Elstar Products is willing to help with any need of our clients. Please contact us by phone (+61) 2 9772 1555 or by email at development@elstars.com.au and we will assist with your needs. We specialise in custom orders from 100 units to 1,000,000 and are happy to research markets to deliver the best quality goods at the most competitive price.
Q: Are the products covered in transit?
A: Products sent out by Elstar Producs are fully covered from any damage that may occur during transit.
Q: Is there a discount if more than one product is purchased?
A: Please contact Elstar Products for any specific pricing. However, as a rule, if more than one product is purchased in one transaction, total cost will be discounted accordingly.
Q: How long is the warranty on the products?
A: Different products have different warranty periods. Warranty range is from 0 to 60 days. The warranty period is specified in the product description.
Q: Can I purchase item as a gift for a friend or relative and organise its delivery?
A: Elstar Products will be happy to assist with delivery of your 'gift' to a friend or a relative. Elstar Products can even arrange delivery of our items to overseas.
Q: Warranty for my item has expired, can I still obtain parts and service?
A: Elstar Products is happy to provide you with spare parts in stock and provide after-sale service irrespective of time frame.
Q: Can I extend the warranty for my scooter?
A: Warranty on the majority of our scooters can be extended for up to 6 months for extra $50.00 AUD. However, some models do not have this option. If you are not sure, or it is not specified whether extended warranty option is available for the particular item you are interested in, please send us an email at warranty@elstars.com.au or call us on (+61) 2 9772 1555 and we will be glad to provide you with this information.