Warranty Claims

Return Policy

If by any chance the item you've purchased contains faults, it can be returned for a full refund excluding delivery costs. You must submit Returns Authorisation Form before sending the goods back.

Following list outlines the steps involved when returning faulty goods:

Submit Returns Authorisation Form (below) and obtain an RA number
Our support will contact you to discuss your case and arrange repairs (if needed)
If instructed by our staff to send the item back, then label the box as "Return Item", include copy of your receipt and ship it all to the following address:

Elstar Products Pty Ltd
Milperra Business Park
22/244 Horsley Rd
MILPERRA NSW 2214
Once the item is received, our support team will contact you to arrange refund or for a replacement item to be sent to you

Please be advised, when processing a return or a warranty claim, first, you must obtain RA number by filling in the Returns Authorisation form!!

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Warranty Conditions

In order to retain the manufacturers warranty any electric/petrolscooter or ATV has to undergo regular servicing similar to a car. This servicing will insure that your scooter runs at it's peak performance. If no authorized service centre is available please contact us for a service arrangement.

All our scooters are covered by 60 days manufacturers' limited* warranty!!

* Belts and wheels are excluded from all aspects of warranty, unless we inspect the item and a substantial proof is available of manufacturers fault.

IMPORTANT NOTICE!!
:: Water ingression of any type voids all aspects of warranty!!
:: Do not attempt to repair products yourself as it will instantly void the warranty!!
:: For all repairs and maintenance, take your scooter to the nearest authorised repair centre!!

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Returns Authorisation Form

Please complete this Returns Authorisation form with the correct information in order to obtain your RA number. Failure to do so may result in delays while processing your claim.


invoice number:			required
invoice date:			required
place of purchase:			required
type of claim:			required
warranty extended:			required
item condition:	item isn't working item is damaged item has been exposed to elements some parts are missing
other return content:	original invoice is enclosed original packaging is retained
brief reason of claim:

full name:			required
email:			required
area code \| phone number:			required
area code\| fax number:
unit/street number \| street name:			required
suburb \| state \| postcode:			required

		*

* to Turn ON send claim button, you must select invoice date at the top of this form, which is printed on your invoice that came with the item at the time of purchase.

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